At Nuego, we aim to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Please review the details of our cancellation policy below:

General Guidelines

Cancellation Eligibility:

1. You can cancel your order at any time before it has been shipped from our warehouse.
2. You can track the status of your order using the "Track Your Order" option available on our website to confirm whether cancellation is still possible.

Prepaid vs COD Orders:

How to Cancel Your Order

1. Log in to your account on our website.
2. Navigate to the "Order History" section in "My Account."
3. Select the order you wish to cancel.
4. Choose one of the following options:
• Partial Order Cancellation: Cancel specific items from your order.
• Complete Order Cancellation: Cancel the entire order.

Refund Process

1. Once your cancellation request is received and acknowledged, we will process your refund.
2. Refunds will be credited back to your original payment method (card or bank account) within 7–10 business days.

Additional Notes

1. Ensure to cancel your order promptly if you wish to avoid shipping-related complications.
2. For any assistance with cancellations, you can contact our customer support team at support@nuegofashion.com.