Cancellation Terms
Order Cancellation Policy
At Nuego, we aim to provide a seamless shopping experience. We understand that sometimes plans change, and you may need to cancel an order. Please review the details of our cancellation policy below:
General Guidelines
Cancellation Eligibility:
- You can cancel your order at any time before it has been shipped from our warehouse.
- You can track the status of your order using the "Track Your Order" option available on our website to confirm whether cancellation is still possible.
Prepaid vs COD Orders:
How to Cancel Your Order
- Log in to your account on our website.
- Navigate to the "Order History" section in "My Account."
- Select the order you wish to cancel.
- Choose one of the following options:
- Partial Order Cancellation: Cancel specific items from your order.
- Complete Order Cancellation: Cancel the entire order.
Refund Process
- Once your cancellation request is received and acknowledged, we will process your refund.
- Refunds will be credited back to your original payment method (card or bank account) within 7–10 business days.
Additional Notes
- Ensure to cancel your order promptly if you wish to avoid shipping-related complications.
- For any assistance with cancellations, you can contact our customer support team at support@nuegofashion.com.